Fix payment problems on your business relationship

If y'all try to buy something on Google Play merely your payment is declined or won't process, endeavor the steps below.

If you've bought something then have a problem with or question nearly it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the tiptop, select Alerts Notification bell icon.
  3. If you take a red alert, enter your payment information and look for the squad to respond.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Try to pay with a different payment method

If there'southward a problem with 1 payment method y'all tin try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item y'all want to purchase & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new 1.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

At that place may be a problem with your credit or debit card if you run into one of the following error messages:

  • "Unable to process payment: low menu residue"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or effort another card"

To fix these errors, try the post-obit steps:

Brand certain your menu & address data is up to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information utilise Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. Cheque the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you lot are trying to use for the buy.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your card.
  5. If needed, update the address.

And then, try your buy again.

Submit whatsoever extra data that is requested

If the mistake message is followed by instructions for submitting additional data to Google, delight submit it. We will not be able to process the transaction on your business relationship without this information.

Bank check you accept sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure y'all have plenty to consummate the purchase.

Contact your banking company or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Residue, Gift Cards, and more than)

If you run across "Your payment was declined due to an issue with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account against fraud.
  • Nosotros need a little more data to comply with European union police force (Customers from European Wedlock member states simply).

To help gear up these issues:

  1. Become to the payments middle.
  2. Accept action on any errors or requests in the payments middle.
    • You might demand to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make certain your name, address, and payment information are up to appointment.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, endeavor the following:

  • Brand certain you're connected to your carrier network, direct or past wi-fi.
  • Brand sure you lot've added straight carrier billing as a payment method.
  • Brand certain yous're using the local currency.

If you still have problems, contact your mobile phone service provider for aid.

If you lot can't add together a payment method or have a problem with a dissimilar payment method

If y'all're having a problem with a different payment method, go to Google Payments to ready the effect.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Wait for any notifications or requests for data & provide anything that's asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the carte earlier you can utilise information technology over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge menu.
  4. Within 2 days, yous'll find a temporary charge on your carte statement along with an 8-digit lawmaking.
  5. To consummate verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you lot tried to verify your carte.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than 2 days: Cheque your card statement. You should find a temporary charge from Google called "GOOGLE Test," with an 8-digit lawmaking.

Carte is grayed out & says "card is ineligible"

Yous can't apply this bill of fare for this purchase. Endeavor to make the purchase again with a unlike bill of fare.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

If you lot use dual SIM card devices

Cheque if the right SIM carte du jour is in slot 1 and remove any SIM bill of fare from slot two.

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